Sendwave
Reviews and Complaints
Crown Point, Indiana
My number is 219201**** but the verification code is send to a wrong number
I was the verification code to be send to my phone number 219201**** or my email
Mercyakpere138@***.com so l can send money to the new receipient quickly
Rockaway Township, New Jersey
Cancelled transaction
customer care person to speak to unavailable.v. frustrating
Why did you cancel my transaction? Advice
User's recommendation: Pick up the phone
Norman, Oklahoma
The transfer number is invalid
The number am trying to send the money to in Ghana is invalid. I've sent money to to this number before.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
I need help from you guys
The company needs to give me my copy of transaction since October 4 2020 please I really need this copy from the company.
User's recommendation: Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
Resolved: Not impressed at all
Company fixed the issue and I have been provided with apology. The cash sent to the recipients
I tried sending $20,000 to Nigeria and $12.74 was deducted from my account, but the money was not delivered. I called you guys but got no response. This is not encouraging for a new customer to this money transfer application.
User's recommendation: Reserved
North Providence, Rhode Island
Cacel transaction
The is for the beneficiary the person I sent the money to cant the money back so Im going to do another account
User's recommendation: I want to canceled
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Canceled transactions several times
Have a terrible experience sending money with the students in Philippines we have few students sponsored by Saving souls foundation LLC. And this is a new company that I make to support student have a few customer service representatives thats very helpful like Karl/anthony not really sure the name.
But the other two person is so bad like Maria and the manager Roy Id number 1273****, suppost to be these guys will help to facilitate in solving the problem, the recipient Adventist medical center college-and Dipolog medical center inc. told me they dont have problem receiving international remittances and send wave told me too they dont have problem in theyre end, so where is the problem then? These two person that I talked theyre not very welcoming I was so pissed and disappointed. He told me Im not really sure if I can solve the problem man that manager doesnt have a good characteristics as a manager.
The way he told me I dont see his willingness to find solutions not even investigating yet.
Suppost to do something first before he would say those negative words, Very disappointing . ..
Preferred solution: Deliver product or service ordered
User's recommendation: Manager needs training in therapeutic communication and needs to learn how yo facilitate problem solving solutions.
Annapolis, Maryland
My password issues
I was trying to log in with My password but I was not getting through and I try to change the my password, still not getting through again,
Please l need your help on this.
West Sacramento, California
What happens to my transfer
I transferred $20. to Liberia since 6:34 this morning for my friend but she has not been able to receive it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to send money but mot working
Every time I try to call, it rings and hangs up. Is the number the correct number?
Or is there another number that I can call? I really need help here, getting my card linked.
Every time I try to link the card, it gives me an error message. It won't let me link any of my debit or bank cards.
- Getting your cards to link without the hassle
Preferred solution: My cards to link to my sendwave account
User's recommendation: Why would I want to recommend this to anyone else when I can't
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Can't get through it's constantly busy
I sent money and it still processing since 9/12/24. It usually goes right through to delivered.
This happened once before and it took days to cancel so I could resend.
I sent an email also to request an immediate cancelation. But I haven't received a response
Sioux City, Iowa
I sent money to my family member and still is on hold
Your company is worst to do business with so please change your system to the customer service thanks any feedback is highly appreciated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They cant pickup the money
The receiver has not been able to pick up the money. I need my return, the money back to me. ASAP, my phone number is 904-514-****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
I tried to send money but it was not delivered
answering the phone would of helped, I haven't gotten to speak with anyone, so far your customer service sucks!!!
User's recommendation: look for another company
Tacoma, Washington
Send money to wrong number
To pick customers calls 24/7 for help when emergency needs occur.like now have send money to a wrong number
User's recommendation: Good
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