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Sendwave

Sendwave

www.sendwave.com
What is your customer experience with Sendwave?

Sendwave Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Overall Customer Rating and Sentiment

2.4 star rating from 74 reviews, with 37% would likely recommend; overall consumer sentiment is mostly dissatisfied.

Positive Feedback

Users praise fast transfers and competitive rates, and some reviewers note reliable privacy and data security when transfers complete.

Negative Feedback / Risk Areas

  • Frequent account access and login failures causing inability to send money.
  • Delayed or cancelled transfers with withheld funds and slow or missing refunds.
  • Poor or unresponsive customer service making dispute resolution hard.

Key Takeaways for Future Customers

  • Read recent Sendwave reviews and consider risk of delayed refunds before sending large amounts.
  • Expect potential account verification or login hurdles and limited customer service support.
  • Monitor transactions closely and be prepared to pursue refunds if transfers cancel or fail.
View full overview ›

Media from reviews

Sendwave - Wave is now a scam
Sendwave - I have a new phone so my account is not sending the Money my new No is...Sendwave - Meu dinheiro não entrou na minha contaSendwave - CancelSendwave - Cancel - Image 2Sendwave - Cancel - Image 3Sendwave - Cancel - Image 4
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
money account number phone transaction transfer refund card wave service
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Nancy Paj
map-marker Birmingham, Alabama

I am trying to log in to my account. They are supposed to send me a code to be able to change my password, but I am not getting any emails from sendwave

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I changed phones, and I need to reset my account since I forgot my password, and I can't log in without the code from Sandwave.

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Resolved
Bernard Y Sks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Retrieve money from my wallet

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I accidentally sent money to Queen Christopher from my bank account. It was supposed to come from my Sendwave wallet.

I requested a refund from my wallet to go to my bank.

I have not received it yet. That's why you only got one star.

View full review
Loss:
$800
Pros:
  • Easy access
Cons:
  • It takes too long for the beneficiary to receive or it takes too long to get your refund back

Preferred solution: Full refund

User's recommendation: Make sure you don’t make an accident because it’s hard getting your money back from Sendwave

Parfait K Oxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wave is now a scam

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Sendwave - Wave is now a scam
Updated by user Oct 22, 2025

They sent me an email that they have canceled the transaction and that money will be returned to me. I never received it. At least after 11 days no refund received.

Original review Oct 07, 2025
Wave promises better rates if you send from their wallet, but its a scam. I transferred $500 into the wallet and after a week the money still wasnt there.

The transfer is stuck as pending and I cant cancel it.
I also used my debit card to send $200 to someone, but the recipient was blocked from collecting because local partner demanded details about their last transaction which they couldnt remember since they hadnt received money in a long time. The money was never delivered, and no refund was issued.
In total, I lost $700 through Wave scam
To make things worse, their support services dont exist:
Phone support: doesnt work.
Chat support: useless; they said processing and then closed the chat with no resolution.
Email support: all emails bounce back as undeliverable.
This company takes your money, fails to deliver, and provides no way to get help. Worst experience ever.

If they are not a scam, they will reach out to resolve and I will update this review. If this is here, then they are still a scam.
View full review
Loss:
$700
Pros:
  • Convient in app transfer
Cons:
  • I lost my money and no support

Preferred solution: Full refund

User's recommendation: Avoid wave

George B Psy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't access account

Can't get code whenever you send me one, however, let me continue with the process. I have to send some money to my mom, but I can't log into my account for the past few days.

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User's recommendation: Very much in deal

Regina w Lrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Canceled transfers. Missed on my statement

I sent the funds, it showed delivered, then got cancelled, but the amount was deducted from my bank.

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Loss:
$4500
Pros:
  • No idea
Cons:
  • No idea

Preferred solution: Full refund

User's recommendation: Funds are cancelled after delivery message comes cancelled unexplained

Mohammed Z Sty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failure to deliver 351.00 dollars to Issa mohammed

You have continued to hold my transfer of 351 dollars to Issah Mohammed without delivering it. Please deliver the transfer.

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Loss:
$351

Preferred solution: Deliver product or service ordered

Esteban Z Cjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Problemas con un envío

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No me pude poner en contacto con ustedes y mi dinero está desaparecido es imposible contactar con ustedes solo perdí mi dinero

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Loss:
$162

Preferred solution: Full refund

User's recommendation: No recomiendo esta compañía pésimo servicio imposible contactarse con ellos

Pierre Cardin D
map-marker Boston, Massachusetts

Because I cancelled two transactions we never send me my money back in bank account

You waiting for my money. You told me I could receive my money after 3 days, but you never sent me the money. I need my money back.

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Loss:
$255

Preferred solution: Full refund

User's recommendation: Money

Peter A Zds
map-marker Canton, Mississippi

Why can't I send me to Nigeria

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I want to send money to Nigeria but can't send out. What is the problem all about? My parents need money.

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Viridiana Xue
map-marker Minneapolis, Minnesota

Someone took $100 from my account today

Same one took $100 from my account today I have not made any transfer today . The last transfer I made was yesterday to Yatta Georgina McCarthy $19 just to check my account $ was send from samewave today

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1 comment
Guest

You need to use their in-app chat to find out where it was sent.

Anala Zvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a new phone so my account is not sending the Money my new No is 206793****

Sendwave - I have a new phone so my account is not sending the Money my new No is...

I change my phone No 206793**** that's why I want you to help me to send money to kenya I have being sending money for about four years that's why I like send wive pls assit me

Yous faithful Tabitha wangari Njuguna Kibaiyu

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Manet D Cfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The receiver can not receive the money

The account has a problem and I want you to refund the money and send it to another account, please. Could you do that?

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Preferred solution: Deliver product or service ordered

Andretta Ytw
map-marker Wellesley, Massachusetts

Get connected to sendwave

Has failed to log in with Sendwave ihave tried many times to log in but I cant. Have used Sendwave for over five years

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User's recommendation: Will recommend

Pauline T Mfo

My sister did not receive the money that I sent her

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My sister's SIM card is blocked, so she cannot get the money, but the money was delivered from my end and taken from my account.

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Preferred solution: Full refund

Luann Jzv

Meu dinheiro não entrou na minha conta

Sendwave - Meu dinheiro não entrou na minha conta

Eu fiz uma transferência para o Brasil só que até o momento o valor não chegou no Brasil em um valor de 525 dólares

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Alexander G Rmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Troubling logging

I have tried several times over many days to reset my account after changing my number and email, and the effort proved to be impossible.

View full review
Pros:
  • Reliable
Cons:
  • Not easily to effect changes when the need arises

Preferred solution: To get back my account with my new number and email

User's recommendation: There should opportunity for changes

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