Sendwave
Sendwave Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sendwave has 2.8 star rating based on 80 customer reviews. Consumers are mostly neutral.
39% of users would likely recommend Sendwave to a friend or colleague.
- Rating Distribution
Pros: Almost always very fast, Always the best rates, Can be fast.
Cons: Difficult to solve customer concerns, Customer service sucks, Delaying tactics & rude customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sendwave has 2.8 star rating based on 80 customer reviews. Consumers are mostly neutral.
39% of users would likely recommend Sendwave to a friend or colleague.
- Rating Distribution
Pros: Almost always very fast, Always the best rates, Can be fast.
Cons: Difficult to solve customer concerns, Customer service sucks, Delaying tactics & rude customer service.Recent recommendations regarding this business are as follows: "Not recommended nobody to used this company", "I cannot recommend anything when my cash is not yet delivered and it was urgent for hospital payments", "He's a different company this was an emergency", "Your need active call line that people can access easily", "Costumer service is not good".
Most users ask Sendwave for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Sendwave Reviews
"Delay in transaction"
I send money to Kenya on 1/12/2024. Its been more than 24hrs and it has not been delivered yet. When I make call there is no one answering. The chat messages...
"I’m wondering why there is a 400.00 peso fee to pick up the money I send.."
Nothing happened. Nobody answered the customer service line when I called and very disappointed. I have been sending money to the Philippines and this is the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frackville, Pennsylvania
My account is not working
When I try to send money out its not working and its been going on for months now and I really want to send money to my family outside the country
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money transfer has not arrived
The money transfers did not arrive at the destinations. 550 was sent to Paluku George in Congo but was not delivered.
It was sent on 8/10/2024 and was canceled by Sendwave on 12/10/2024.
I received a message about the cancellation, informing me to wait for a refund, but as of today, I have received nothing in my account. How can I get help from the company, Sendwave?
- Mobile application
- Drc
Preferred solution: Full refund
User's recommendation: Good
New Castle, Delaware
I NEED HELP FOR MY TRANSFER
Good evening, my name is kettcia Germil, I made a transfer on 08/08/24 to Amos Sanon, on my cash account it was not expanded, he has a lot of difficulty to expand the account, he can't take the money. I got in touch with my bank, they refunded me the money, we told the bank the name of the person who took the money, please I would like you to show me how the person withdrew the money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I sent money to my kids and my bank release the money but my my kids have not received it I
I sent money to my kids in Nigeria. My bank released the money, but my kids have not received it.
SendWave needs to improve their system. If not, please send my money back so I can find another way to send it because my kids need to start school.
- Time is of essential to the process
Preferred solution: Deliver product or service ordered
Kearney, Nebraska
I sent money mohamed osman is not receiving
The is not received money my family please send family members allWays I send money my family Support they need help
User's recommendation: Please i need the receiving money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change my phone numbers so I can get a confirmation code
I tried to call them to send money I want to change the number but they hung up the phone
When I call back they wouldn't answer
Preferred solution: My old number changed because the verification code is going to the old number to change to my number that I have now 3054810251
User's recommendation: He's a different company this was an emergency
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delayed transfer
They are slow in communication especially when there is issues with their systems
I transferred funds to Kenya on 9/23/24 at around 3:40 pm. To date, the Sendwave app is just showing 'PROCESSING'. Your customer care number isn't working, and there has been no communication from your end.
- Failure to communicate when their system is experiencing delays
Preferred solution: Deliver product or service ordered
User's recommendation: Be informed that sendwave don't communicate when they have technical issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No helper when help is needed
Your system logged me out and I tried to get in but didn't succeed. I have been trying to call customer service and nobody is available to help.
- Nono
Preferred solution: To enroll back
User's recommendation: Costumer service is not good
Manassas, Virginia
I’m wondering why there is a 400.00 peso fee to pick up the money I send..
Nothing happened. Nobody answered the customer service line when I called and very disappointed. I have been sending money to the Philippines and this is the first time to heard that the recipient needs to pay to pick up the cash even though I send it through Gcash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about money sent
This will be the last time I send money through Sendwave. If the money doesn't reach the receiver, as has happened previously, and I don't get a refund, please fix this issue or risk losing the customer for good.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account
I lost access to my number 872401****. So, I can't log in and access my account. My new number is 779777****.
Preferred solution: Get access toy account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sand wave fraud my money
My money has been kept with them for more than a week that supposed to be an urgent money for kids school fees
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
My phone # has change and i like to change it pls
Need to change my phone number,it has change can you please call me,i am trying to use it again please
User's recommendation: keeping doing good job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
I have a complain
I send money at around 7:24pm and up to now is saying processing??
I need to know what's is happening, I have a patient waiting to be taken to hospital,
I need a quick response please
User's recommendation: I cannot recommend anything when my cash is not yet delivered and it was urgent for hospital payments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Transactions
I feel very bad about what is going. Please activate call line, please activate more call line, please activate more call line please activate more call line.please activate more call line.
Please activate more call line. Please activate more call line.
Please activate more call line. Please activate
User's recommendation: Your need active call line that people can access easily
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Frustrated! Unreliable App
I've been trying to contact them, but my transaction is still pending. This is the first time I've had issues with them and I'm shocked at how bad their customer service is.
I'm not sure what to do anymore as I really need to get that cash to my dad. Any help would be appreciated.
- Used to be fast
- Terrible customer service and frustrating
- Unreliable
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER EVER AGAIN!
Companies Similar to Sendwave
Taptap Send
“The transfer I made has failed. Please, I need a refund to my account immediately. Please, I need my...“
Ace Money Transfer
“i put the wrong account number when i send a money to bank account so can you refund a amount quick...“
Pangea Money Transfer
“I made two transactions to recipient in MX. Waited 5 days for bank verification on their end, then made...“
Remitly
“Hi this Anjana I work in celebrity cruise line on 16th of October there is two fraud transactions of...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.