Contact Sendwave Customer Service
How to Reach a Person at Sendwave
Verified Contact Information
Toll-Free Number:
-
1-855-383-7579
Customer Service:
-
1-507-203-3799App Support
-
1-888-966-8603Consumer Deposit Account
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1-701-515-4355US/CA
Sendwave Emails:
Accounting/ Billing
Customer Service
Jobs/ Career
Sendwave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sendwave Phone Number
1 (855) 383-7579
Average Hold Time
00:01:09
Average Calls duration
2 minutes
Most Popular Sendwave Email Address
compliance@sendwave.com
Sendwave Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
Call Volume by Day
View full overview ›
Sendwave Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Sendwave Phone Number | 1 (855) 383-7579 |
| Average Hold Time | 00:01:09 |
| Average Calls duration | 2 minutes |
| Most Popular Sendwave Email Address | compliance@sendwave.com |
| Sendwave Live Agent Availability | 4% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Sendwave Customer Service Rating | 3.9 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Prepare before the call to Sendwave | Email or phone number |
Call Volume by Day
Contact Information
Sendwave Website:
Sendwave Help Center:
Corporate Office Address:
Chime, Inc.
100 Hano St., Ste 9
Boston,
Massachusetts
02134
United States
Other Info (opening hours):
Other Locations:
Wave Transfer Ltd
51 Eastcheap
London, EC3M 1DT
United Kingdom
Sendwave SA
Place Marcel Broodthaers 8
1060 Saint-Gilles (Brussels)
Belgium
Summary of Sendwave Customer Service Calls
4.6K
TOTAL
CALLS
CALLS
04:40
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sendwave?
Account Question:
- “My money is not back in my account”
- “Can't access account”
- “Can’t access my account”
Request for Information Question:
- “Today morning I sent $155.00 to my Sister in law in Uganda Kampala through the MTN number that she has. It was confirmed that the money was delivered, unfortunately she haven't received. Please help!”
- “I have been trying to send funds to someone in Liberia for about 6 or seven times and it won’t go through. I would like to know why”
- “Checking on the transaction I made last night”
Payments and Charges Question:
- “Need transactions informations that has been lost”
- “For my transaction”
- “For the transaction”
Shipping and Delivery Question:
- “Transfer delay”
- “My transition is on delay”
- “I send money but they did not received the money”
Activation/ Cancellation Question:
- “I want to cancel a moncah please”
- “I wanted to activate my account”
- “Cancel a transaction”
Return/ Replace Question:
- “Pour correction transfert”
- “Return”
- “Change card”
Product/ Service Question:
- “I send money and it failed, my children had not received it yet and the is out of account”
- “Money transfer failure”
- “Failure to deliver 351.00 dollars to Issa mohammed”
Refund Question:
- “For refund”
- “Get my money back to my account”
- “Refund”
Cards Question:
- “My money is in wallet I want it back on my card please”
- “Need to add a bank card”
- “I need to give you my new card number.”
Website/ Application Question:
- “Can't open the app to send money”
- “I can send money , I got logged out from the app and I can log in”
- “My send wave app is not working.”
Staff Question:
- “Customer service problem”
- “Need customer service representative”
- “Talk to customer service”
Other Question:
- “Morsa block the money from my phone in Kenya”
- “Send money is not going through”
- “I sent money wrong name”
Compare Sendwave Customer Service To
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Sendwave