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Contact Sendwave Customer Service

How to Reach a Person at Sendwave

Verified Contact Information

Toll-Free Number:

  • 1-855-383-7579
Call Now
Send Message

Customer Service:

  • 1-507-203-3799
    App Support
  • 1-888-966-8603
    Consumer Deposit Account
  • 1-701-515-4355
    US/CA
  • 1-844-933-5122
  • +327 807 9265
    Belgium
  • +3 351 974 1537
    France
  • +353 180 094 9226
    Ireland
  • +39 023 057 8468
    Italy
  • +3 490 099 8284
    Spain
  • +44 113 320 7935
    UK
  • +44 203 695 0880
    UK

Customer Service:

wallet@sendwave.com

Jobs/ Career:

talent@zepz.io

Legal:

dataprivacy@zepz.io
Privacy Inquiries
compliance@sendwave.com
wecare@sendwave.com
accounts@sendwave.com

Sendwave Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sendwave Phone Number
1 (855) 383-7579
Average Hold Time
00:01:23
Average Calls duration
3 minutes
Most Popular Sendwave Email Address
wallet@sendwave.com
Sendwave Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Sendwave?

The Sendwave customer service phone number depends upon the location you are trying to call from. Customers in the US and Canada can dial 1-888-966-8603, while customers in the UK can call +44 113 320 7935. These phone numbers will connect you with Sendwave's customer service team, who can assist you with any inquiries, concerns, or support you may need regarding their services.

You can chat with Sendwave customer care directly within the Sendwave app. To initiate a chat session, go to the "?" tab within the app and select the "Chat with Us" option. This will enable you to engage in real-time conversation with a Sendwave customer care representative. By using the in-app chat feature, you can conveniently seek assistance, ask questions, or address any concerns you may have, ensuring a streamlined and efficient support experience.

Sendwave provides round-the-clock customer service, available 24/7. This means that you can reach out to their customer care team at any time of the day or night for assistance. Whether you have questions, need support with transactions, or have any concerns related to their services, Sendwave’s dedicated customer service is accessible around the clock. Rest assured that whenever you need help, Sendwave's customer care is available to assist you, ensuring a seamless experience whenever you reach out to them.

PissedConsumer Club

Contact Information

Sendwave Website:

Sendwave Help Center:

Corporate Office Address:

Chime, Inc.
100 Hano St., Ste 9
Boston, Massachusetts 02134
United States

Other Info (opening hours):

Other Locations:

Wave Transfer Ltd

51 Eastcheap

London, EC3M 1DT

United Kingdom


Sendwave SA

Place Marcel Broodthaers 8

1060 Saint-Gilles (Brussels)

Belgium

More contact details

How Customers Rate Sendwave Support?

3.9 / 5
Needs improvement

Based on 4.9K calls to Sendwave customer support through PissedConsumer.com and 15 survey responses.

Total Calls
4.9K
Avg Call Duration
03:24
Issues Resolved
20%

Why Customers Call Sendwave?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Account 18%
  • Request for Information 12%
  • Payments and Charges 11%
  • Shipping and Delivery 9%
  • Activation/ Cancellation 5%
  • Return/ Replace 5%
  • Product/ Service 4%
  • Refund 3%
  • Cards 2%
  • Website/ Application <1%
  • Payments & Transfers <1%
  • Staff <1%
  • Claims & Legal Issues <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

30%
  • "I sent money to Ghana this morning but it didn't go through"
  • "I send money last September 20 and they dont receive till now"
  • "Money"

Account

18%
  • "I can not send money in may account"
  • "Close down my old account and create the new account from sendwave"
  • "My account payment information needs to be updated, my debit card in the system to be precise"

Request for Information

12%
  • "I help with my account"
  • "Update my phone"
  • "About my account"

Payments and Charges

11%
  • "My transaction didn't go through"
  • "I have fraud and my account"
  • "Fraud? I cant log in my account anymore"

Shipping and Delivery

9%
  • "Transfer not delivered"
  • "Money send for burial not received"
  • "Money not received by my recipient"

Activation/ Cancellation

5%
  • "Cancelled transaction"
  • "Cancellation could not go through"
  • "To cancel a transaction"

Return/ Replace

5%
  • "My mailbox is full, and the transfer numbers you sent me were returned to you. Please send the transfer numbers again."
  • "Return money"
  • "Return send"

Product/ Service

4%
  • "I sent money but it failed"
  • "Fixing problems of sending money"
  • "Problem with my money"

Refund

3%
  • "Refund my $40 back"
  • "Refund"
  • "For refund"

Cards

2%
  • "Card daily lamit"
  • "My money is in wallet I want it back on my card please"
  • "Need to add a bank card"

Website/ Application

<1%
  • "My App is not working"
  • "App not working"
  • "Because my sendwave is not opening"

Payments & Transfers

<1%
  • "Money transfer"
  • "Send money"
  • "Funds"

Staff

<1%
  • "My service is interrupted"
  • "Customer service sent fees to wrong number"
  • "Customer service problem"

Claims & Legal Issues

<1%
  • "Claim"

Fraud & Security Issues

<1%
  • "FRAUD"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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