Contact Sendwave Customer Service
Sendwave Phone Numbers and Emails
Toll-Free Number:
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(888) 966-8603US/Canada
Customer Service:
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+327 807 9265Belgium
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+3 351 974 1537France
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+353 180 094 9226Ireland
Sendwave Emails:
How to Contact Sendwave?
Most Popular Number:
| Total calls: 3 369 | Issues resolved: 224 | Last call: Dec 2, 2024 |
Sendwave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Sendwave mainly because of account, request for information, payments and charges.
50% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sendwave is help@sendwave.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sendwave Website:
Sendwave Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Wave Transfer Ltd
51 Eastcheap
London, EC3M 1DT
United Kingdom
Sendwave SA
Place Marcel Broodthaers 8
1060 Saint-Gilles (Brussels)
Belgium
Sendwave Customer Service Reviews
I was aimlessly pushed around without an answer to my questions. Your agent was terribly unhelpful, unprofessional, and arrogant, lacking the requisite patience to deal with aggrieved customers.
Frustrating! Worse still is that your so-called customer service is not readily available to customers.
Sad! I really don't feel okay calling your so-called customer support when I have an issue.
Just give you time to wait don't believe that!!! Because never truth it say agent will be chat to me or talk shortly but NO!
You probably wait 1 hour 2 hour or more for sure!!! The customer service experience is not good! Until now what happening to me I'm still waiting more than 1 hour and nothing ! And my family need that money!
Because the money I send still processing I don't know why!!! .
Have a terrible experience sending money with the students in Philippines we have few students sponsored by Saving souls foundation LLC. And this is a new company that I make to support student have a few customer service representatives thats very helpful like Karl/anthony not really sure the name.
But the other two person is so bad like Maria and the manager Roy Id number 1273****, suppost to be these guys will help to facilitate in solving the problem, the recipient Adventist medical center college-and Dipolog medical center inc. told me they dont have problem receiving international remittances and send wave told me too they dont have problem in theyre end, so where is the problem then? These two person that I talked theyre not very welcoming I was so pissed and disappointed. He told me Im not really sure if I can solve the problem man that manager doesnt have a good characteristics as a manager.
The way he told me I dont see his willingness to find solutions not even investigating yet.
Suppost to do something first before he would say those negative words, Very disappointing . ..
How Good is Sendwave's Customer Service?
I send 550€ to paluku George's
In congo on 8/10/2024
I received a message of cancelling the process
Up to today I have not yet received the refund of that money
And they promised to refund it as quick as possible
What other means can I use to get the refund? Please
She said that to wait for the email coming from send wave to raise the sending capacity
The company is not open to discussing issues with customers.
Thereby leaving you in doubt.
They don’t respond to people when there is problem
Hi
How many times to reaching your good office about my login always error but nobody answer me.
Ok I need to to update my account
Summary of Sendwave Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sendwave?
Account Question:
- “My account is not working”
- “Re signing my account.”
- “Forgot my password”
Request for Information Question:
- “I have a question to send wave very important”
- “Verify status of transfer”
- “For the confirmation number code”
Payments and Charges Question:
- “Transaction”
- “Transaction failed”
- “For transaction failed”
Shipping and Delivery Question:
- “Delay in transaction”
- “Money sent this morning not received”
- “Money not delivered to the recent”
Return/ Replace Question:
- “Please I wana change my old number”
- “Change my phone numbers so I can get a confirmation code”
- “I sent money to Ivorycost the number is rong. Please hold the money until I correct the recover number”
Activation/ Cancellation Question:
- “Cancel transaction and refund the money”
- “Transfer cancellation”
- “To cancel transaction”
Product/ Service Question:
- “Complain”
- “I have a complain”
- “To help me get connected”
Refund Question:
- “I send a money 20 october the person can't receive it in haiti plz send me my money back. Orlando call me”
- “My refund”
- “Repuest refund”
Cards Question:
- “I want to add a new card”
- “Can't add a new card giving error message”
- “I can’t add another card information to my Sendwave application”
Website/ Application Question:
- “Install app”
- “Reinstall my account”
- “My app was erase l don’t know why”
Staff Question:
- “Talk to customer service”
- “Service free”
- “They solved my problem. Good service.”
Other Question:
- “Transfar”
- “I sent money but they don’t reserved”
- “Trying to send money. It’s not going through”
Compare Sendwave Customer Service To
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