Contact Sendwave Customer Service
Sendwave Phone Numbers and Emails
Toll-Free Number:
-
1 (855) 383-7579
Customer Service:
-
1 (507) 203-3799App Support
-
1 (888) 966-8603Consumer Deposit Account
-
1 (701) 515-4355US/CA
Sendwave Emails:
Accounting/ Billing
Customer Service
Jobs/ Career
Sendwave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service Rating
3.9 out of 5
Contact Method Distribution
87% phone, 13% email
Most Popular Sendwave Phone Number
1 (855) 383-7579
Most Popular Sendwave Email Address
compliance@sendwave.com
Average Hold Time
00:01:28
Average Calls duration
2 minutes
Call Volume by Day
View full overview ›
Sendwave Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Sendwave Customer Service Rating | 3.9 out of 5 |
| Contact Method Distribution | 87% phone, 13% email |
| Most Popular Sendwave Phone Number | 1 (855) 383-7579 |
| Most Popular Sendwave Email Address | compliance@sendwave.com |
| Average Hold Time | 00:01:28 |
| Average Calls duration | 2 minutes |
| Overall Customer Sentiment | Mostly neutral |
| Sendwave Live Agent Availability | 2% of callers successfully reach a real person |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Prepare before the call to Sendwave | Email or phone number |
Call Volume by Day
How to Contact Sendwave?
Most Popular Number:
(855) 383-7579
| Total calls: 95 | Issues resolved: 11 | Last call: Mar 13, 2026 |
Contact Information
Sendwave Website:
Sendwave Help Center:
Corporate Office Address:
Chime, Inc.
100 Hano St., Ste 9
Boston,
Massachusetts
02134
United States
Other Info (opening hours):
Other Locations:
Wave Transfer Ltd
51 Eastcheap
London, EC3M 1DT
United Kingdom
Sendwave SA
Place Marcel Broodthaers 8
1060 Saint-Gilles (Brussels)
Belgium
Summary of Sendwave Customer Service Calls
4.5K
TOTAL
CALLS
CALLS
05:00
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sendwave?
Account Question:
- “Some hacked my phone and changed my credentials . Now I don’t have access”
- “Someone hacked in my account and changed my credentials and linked my phone number to their device . They even changed my email address.”
- “To Restart My account”
Request for Information Question:
- “I need help sending my money”
- “About my account”
- “Verification”
Payments and Charges Question:
- “Transaction refunds”
- “Transactions Question”
- “For my transaction”
Shipping and Delivery Question:
- “I send money but they did not received the money”
- “Delayed funds”
- “Money sent not delivered yet”
Activation/ Cancellation Question:
- “I wanted to activate my account”
- “Cancel a transaction”
- “Cancel transaction and refund the money”
Return/ Replace Question:
- “Return”
- “Change card”
- “Change name”
Product/ Service Question:
- “Money transfer failure”
- “Failure to deliver 351.00 dollars to Issa mohammed”
- “Setting up my account”
Refund Question:
- “Refund”
- “Send money back to my account Hello”
- “I need my refund”
Cards Question:
- “My money is in wallet I want it back on my card please”
- “Need to add a bank card”
- “I need to give you my new card number.”
Website/ Application Question:
- “Can't open the app to send money”
- “I can send money , I got logged out from the app and I can log in”
- “My send wave app is not working.”
Staff Question:
- “Need customer service representative”
- “Talk to customer service”
- “Service free”
Other Question:
- “I cannot send money to Liberia”
- “Transfer funds”
- “Difficulty making my transfer”
Compare Sendwave Customer Service To
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Sendwave