Contact Sendwave Customer Service
Sendwave Phone Numbers and Emails
Toll-Free Number:
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(888) 966-8603US/Canada
Customer Service:
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+327 807 9265Belgium
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+3 351 974 1537France
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+353 180 094 9226Ireland
Sendwave Emails:
How to Contact Sendwave?
Most Popular Number:
| Total calls: 3 951 | Issues resolved: 302 | Last call: Jul 9, 2025 |
Sendwave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Sendwave mainly because of account, request for information, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sendwave is help@sendwave.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sendwave Website:
Sendwave Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Wave Transfer Ltd
51 Eastcheap
London, EC3M 1DT
United Kingdom
Sendwave SA
Place Marcel Broodthaers 8
1060 Saint-Gilles (Brussels)
Belgium
Sendwave Customer Service Reviews
I was aimlessly pushed around without an answer to my questions. Your agent was terribly unhelpful, unprofessional, and arrogant, lacking the requisite patience to deal with aggrieved customers.
Frustrating! Worse still is that your so-called customer service is not readily available to customers.
Sad! I really don't feel okay calling your so-called customer support when I have an issue.
How Good is Sendwave's Customer Service?
I just know how to let me send money it's in the process I send it to to you guys everything I needed to do no answer
Their services used to be good but now I have very low opinion of the company
I send 550€ to paluku George's
In congo on 8/10/2024
I received a message of cancelling the process
Up to today I have not yet received the refund of that money
And they promised to refund it as quick as possible
What other means can I use to get the refund? Please
She said that to wait for the email coming from send wave to raise the sending capacity
The company is not open to discussing issues with customers.
Thereby leaving you in doubt.
They don’t respond to people when there is problem
Summary of Sendwave Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sendwave?
Account Question:
- “I cannot log in to send money”
- “I cant login into my account.”
- “Reopen my account”
Request for Information Question:
- “I want to talk the customer service”
- “I need help with my app”
- “Need help”
Payments and Charges Question:
- “People calling using send wave logo to fraud innocent ones”
- “About transactions”
- “Recent transaction cant be open”
Shipping and Delivery Question:
- “Delivery delay”
- “Delayed money”
- “Money not delivered”
Activation/ Cancellation Question:
- “I send money last saturday but im wrong letter but now it's she cancel but now i send again what happen the 20 dollar free is no more that's my question now before i send again”
- “I want to cancel a Transfer”
- “Hice un envío y me lo cancelaron”
Return/ Replace Question:
- “Why is send wave not providing exchange rates to Kenya”
- “I'm trying to put in a change of payment method. I don't see any option”
- “I just send $60 to haiti the receiver can't receive it because she changed the number”
Product/ Service Question:
- “Network is not”
- “Send money to non working number”
- “There is a problem with my account”
Refund Question:
- “Refund”
- “Refunding money”
- “I need my refund back”
Cards Question:
- “I need to give you my new card number.”
- “My bank card changed”
- “Commercial card not accepted”
Website/ Application Question:
- “My send wave app is not working.”
- “I can’t open the app with the biometric questionnir”
- “My app to send money is blocked and I want you to takeaway wallet account”
Staff Question:
- “Need customer service representative”
- “Talk to customer service”
- “Service free”
Other Question:
- “Wrong Last name”
- “I open right now”
- “Follow up”
Compare Sendwave Customer Service To
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