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Contact Sendwave Customer Service

Sendwave Phone Numbers and Emails

Toll-Free Number:

  • (888) 966-8603
    US/Canada
Call customer service
Send Message

Customer Service:

  • +327 807 9265
    Belgium
  • +3 351 974 1537
    France
  • +353 180 094 9226
    Ireland
  • +39 023 057 8468
    Italy
  • +3 490 099 8284
    Spain
  • +44 113 320 7935
    UK

Legal:

  • (855) 383-7579

Sendwave Emails:

Customer Service
Jobs/ Career
Legal
wecare@sendwave.com
Is this your business?

How to Contact Sendwave?

Most Popular Number:

(888) 966-8603
US/Canada
Total calls: 3 800 Issues resolved: 270 Last call: Apr 22, 2025
author avatar
PissedConsumer Reporter

The Sendwave customer service phone number depends upon the location you are trying to call from. Customers in the US and Canada can dial 1-888-966-8603, while customers in the UK can call +44 113 320 7935. These phone numbers will connect you with Sendwave's customer service team, who can assist you with any inquiries, concerns, or support you may need regarding their services.

You can chat with Sendwave customer care directly within the Sendwave app. To initiate a chat session, go to the "?" tab within the app and select the "Chat with Us" option. This will enable you to engage in real-time conversation with a Sendwave customer care representative. By using the in-app chat feature, you can conveniently seek assistance, ask questions, or address any concerns you may have, ensuring a streamlined and efficient support experience.

Sendwave provides round-the-clock customer service, available 24/7. This means that you can reach out to their customer care team at any time of the day or night for assistance. Whether you have questions, need support with transactions, or have any concerns related to their services, Sendwave’s dedicated customer service is accessible around the clock. Rest assured that whenever you need help, Sendwave's customer care is available to assist you, ensuring a seamless experience whenever you reach out to them.

Sendwave Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Sendwave Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 54% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.

  • Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Sendwave Website:

Sendwave Help Center:

Corporate Office Address:

Chime, Inc.
100 Hano St., Ste 9
Boston, Massachusetts 02134
United States

Other Info (opening hours):

Other Locations:

Wave Transfer Ltd

51 Eastcheap

London, EC3M 1DT

United Kingdom


Sendwave SA

Place Marcel Broodthaers 8

1060 Saint-Gilles (Brussels)

Belgium

More contact details

Sendwave Customer Service Reviews

2.6 / 5
Average
Tomeika Zxc
Excellent respond once I had an agent . It was quick and very professional. The chat was a waste of time . Customers prefer to correspond with a alife agent not chats

Excellent service with an agent on the phone . She was efficient cordial and my issues were resolved quickly .

I donot recommend chats correspondence when it comes to issues where they cannot advise . Thank I am satisfied

Francis M Unf
Refund

Well it was my first time of experiencing such from sendwave but I've been told by one of the agent on customer live chat that the problem is not from them is from my back so I have to wait between 5 to 10 business working days before my bank will refund me back the money to my debit card so I have waiting till then..

glaizamae a
Sendwave was excellent

i do not complian about sendwave just i need help because im wrong one letter.and i need to solve it quickly.

abraham blay G
SendWave has little or no prompt service, SAD.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I was aimlessly pushed around without an answer to my questions. Your agent was terribly unhelpful, unprofessional, and arrogant, lacking the requisite patience to deal with aggrieved customers.

Frustrating! Worse still is that your so-called customer service is not readily available to customers.

Sad! I really don't feel okay calling your so-called customer support when I have an issue.

How Good is Sendwave's Customer Service?

Ginna Hga
Ginna Hga
Feels Disappointed | Feb 15, 2025

Their services used to be good but now I have very low opinion of the company

Read full quote
Kavira Mwengesyali M
Kavira Mwengesyali M
Feels Satisfied | Oct 18, 2024

I send 550€ to paluku George's
In congo on 8/10/2024
I received a message of cancelling the process
Up to today I have not yet received the refund of that money
And they promised to refund it as quick as possible
What other means can I use to get the refund? Please

Read full quote
Lamarius Nez
Lamarius Nez
Feels Disappointed | Sep 07, 2024

She said that to wait for the email coming from send wave to raise the sending capacity

Read full quote
Alfred K Dmf
Alfred K Dmf
Feels Disappointed | Jul 30, 2024

The company is not open to discussing issues with customers.
Thereby leaving you in doubt.

Read full quote
Luvina Plv
Luvina Plv
Feels Disappointed | Jun 23, 2024

They don’t respond to people when there is problem

Read full quote
Deeanne Hxw
Deeanne Hxw
Feels Neutral | May 17, 2024

Hi
How many times to reaching your good office about my login always error but nobody answer me.

Read full quote

Summary of Sendwave Customer Service Calls

4K TOTAL
CALLS
17:16 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sendwave?

Account Question:

  • “Account”
  • “I set up Sendwave a while ago. My email got hacked Avenue email. I want to reset my account but I can’t do it. I need help.”
  • “Unable to login”

Request for Information Question:

  • “Please i sent money to wrong number the person I send the money to she don’t use that number anymore so I need help. Please call me back.”
  • “My new information”
  • “Need help updating contact information”

Payments and Charges Question:

  • “Transaction Unprocessed”
  • “Transaction”
  • “Want to inquire about recent transaction”

Shipping and Delivery Question:

  • “My recipient my daughter still can’t get the money Jennifer Quintinita”
  • “I sent money but it was not delivered”
  • “I'm sending the money for my friend to Haiti My friend not received the money”

Return/ Replace Question:

  • “I want to change my payment information”
  • “Change number”
  • “I need change email and adress”

Activation/ Cancellation Question:

  • “To canceled the multiple transaction of $25 To my sister today”
  • “Money cancellation not refunded”
  • “Order cancel Need to be reimburse”

Product/ Service Question:

  • “I sent money to the Phil, their reason was technical difficulty, and cancelled but when I checked my bank, the money was taken and was credited from my account”
  • “Problem of withdrawing money”
  • “Tech support unable to receive code on the phone”

Refund Question:

  • “I sent the money to my sister The money couldn’t went through. I want my money back $30.”
  • “My refund”
  • “Refund”

Cards Question:

  • “My bank card changed”
  • “Commercial card not accepted”
  • “I have a new card number”

Website/ Application Question:

  • “My send wave app is not working.”
  • “I can’t open the app with the biometric questionnir”
  • “My app to send money is blocked and I want you to takeaway wallet account”

Staff Question:

  • “Need customer service representative”
  • “Talk to customer service”
  • “Service free”

Other Question:

  • “About sending money”
  • “I have sent the money to Kenya and my family didn’t receive the money yet”
  • “I sent money to the wrong person.”

Compare Sendwave Customer Service To

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