Contact Sendwave Customer Service
Sendwave Phone Numbers and Emails
Toll-Free Number:
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(888) 966-8603US/Canada
Customer Service:
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+327 807 9265Belgium
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+3 351 974 1537France
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+353 180 094 9226Ireland
Sendwave Emails:
How to Contact Sendwave?
Most Popular Number:
| Total calls: 3 800 | Issues resolved: 270 | Last call: Apr 22, 2025 |
Sendwave Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 54% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sendwave Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Sendwave is 8889668603. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 54% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Sendwave may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Sendwave mainly because of account, request for information, payments and charges.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Sendwave is help@sendwave.com. 79% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sendwave Website:
Sendwave Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Wave Transfer Ltd
51 Eastcheap
London, EC3M 1DT
United Kingdom
Sendwave SA
Place Marcel Broodthaers 8
1060 Saint-Gilles (Brussels)
Belgium
Sendwave Customer Service Reviews
I was aimlessly pushed around without an answer to my questions. Your agent was terribly unhelpful, unprofessional, and arrogant, lacking the requisite patience to deal with aggrieved customers.
Frustrating! Worse still is that your so-called customer service is not readily available to customers.
Sad! I really don't feel okay calling your so-called customer support when I have an issue.
How Good is Sendwave's Customer Service?
Their services used to be good but now I have very low opinion of the company
I send 550€ to paluku George's
In congo on 8/10/2024
I received a message of cancelling the process
Up to today I have not yet received the refund of that money
And they promised to refund it as quick as possible
What other means can I use to get the refund? Please
She said that to wait for the email coming from send wave to raise the sending capacity
The company is not open to discussing issues with customers.
Thereby leaving you in doubt.
They don’t respond to people when there is problem
Hi
How many times to reaching your good office about my login always error but nobody answer me.
Summary of Sendwave Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sendwave?
Account Question:
- “Account”
- “I set up Sendwave a while ago. My email got hacked Avenue email. I want to reset my account but I can’t do it. I need help.”
- “Unable to login”
Request for Information Question:
- “Please i sent money to wrong number the person I send the money to she don’t use that number anymore so I need help. Please call me back.”
- “My new information”
- “Need help updating contact information”
Payments and Charges Question:
- “Transaction Unprocessed”
- “Transaction”
- “Want to inquire about recent transaction”
Shipping and Delivery Question:
- “My recipient my daughter still can’t get the money Jennifer Quintinita”
- “I sent money but it was not delivered”
- “I'm sending the money for my friend to Haiti My friend not received the money”
Return/ Replace Question:
- “I want to change my payment information”
- “Change number”
- “I need change email and adress”
Activation/ Cancellation Question:
- “To canceled the multiple transaction of $25 To my sister today”
- “Money cancellation not refunded”
- “Order cancel Need to be reimburse”
Product/ Service Question:
- “I sent money to the Phil, their reason was technical difficulty, and cancelled but when I checked my bank, the money was taken and was credited from my account”
- “Problem of withdrawing money”
- “Tech support unable to receive code on the phone”
Refund Question:
- “I sent the money to my sister The money couldn’t went through. I want my money back $30.”
- “My refund”
- “Refund”
Cards Question:
- “My bank card changed”
- “Commercial card not accepted”
- “I have a new card number”
Website/ Application Question:
- “My send wave app is not working.”
- “I can’t open the app with the biometric questionnir”
- “My app to send money is blocked and I want you to takeaway wallet account”
Staff Question:
- “Need customer service representative”
- “Talk to customer service”
- “Service free”
Other Question:
- “About sending money”
- “I have sent the money to Kenya and my family didn’t receive the money yet”
- “I sent money to the wrong person.”
Compare Sendwave Customer Service To
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