Sendwave
Reviews and Complaints
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Verified Reviewer |
San Leandro, California
Sent money to a wrong number.
Wanted to know if my money has been recovered worth $250.00 which I sent to a number the recepient had changed and the money went to the new person who owns the number now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money problem
I send a money 20 october the person can't receive it in haiti plz send me my money back. Or call me ,let me know what happen about my money
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
About transfers
I made a money transfer last 5/12/2024 for $900, but the money transfer system withdrew $1000 from my account, and the money didn't go through to the destination. The recipient's name is Babacar Leye. Destination: Senegal.
Preferred solution: Full refund
User's recommendation: Prudence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nobody is answering the *** call.. and you call yourselves CUSTOMER SERVICE???!
No one is answering the call. The money has been delayed and I want to make an inquiry, but no one is answering the call!
And you call yourselves customer service! Never again!
- Customer service sucks
Preferred solution: Answer the damn CS phone!!! I tried 20x or more. No one answered!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My phone # has change and i like to change it pls
I changed my phone number and I would like to update my number with you and my bank information. So, I would like to speak to one of you, please.
User's recommendation: I said my phone number has change
Deer Park, New York
Not receiving money
Customer service is such they not a good company at all very bad experience I want everyone to stop sending money from this company
Anyway you guys need to do better not answering the phones keep the money for 5 to 10 business days is recommended
User's recommendation: Not recommended nobody to used this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
My transaction
My money transfer to Ghana is still pending or processing since yesterday and I dont know why, my name is Mary Dowuona and my confirmation number for the transaction is 241001-C974J1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Amien2610@***.com
I have a new phone so I need my send wave account in it and I couldnt make make it.
So I really need help to upend the the account back in the new phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delay in transaction
I send money to Kenya on 1/12/2024. Its been more than 24hrs and it has not been delivered yet.
When I make call there is no one answering. The chat messages are just repeating me on the same thing.
Can I get a refund on my money? Thanks
Felista
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
I have a new telephone number
I lost my number which was 774 262 ****
I have a new number which is706837****. Could you kindly assist me. My name is Jane Nganga.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SendWave has little or no prompt service, SAD.
I was aimlessly pushed around without an answer to my questions. Your agent was terribly unhelpful, unprofessional, and arrogant, lacking the requisite patience to deal with aggrieved customers.
Frustrating! Worse still is that your so-called customer service is not readily available to customers.
Sad! I really don't feel okay calling your so-called customer support when I have an issue.
- Can be fast
- Not customer friendly and supportive
- Difficult to solve customer concerns
- Very poor and always not available customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Be more customer centered, more accessible and available if you will continue to loss customers after all you are not the only vendor in this business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change of phone number
I would like to update my phone number from 857-891-**** to 857-350-****. Thanks for your consideration.
Preferred solution: Assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Maney not delivered at the destinations 550 euro send to congo not deliverd
I send 550€ to paluku George'sIn congo on 8/10/2024I received a message of cancelling the processUp to today I have not yet received the refund of that moneyAnd they promised to refund it as quick as possibleWhat other means can I use to get the refund? Please
I sent money via Sendwave from Italy on 8/10/2024 and it has not yet been delivered to the recipient. After sending me a message to cancel the transactions, the money is still not in my account.
- Mobile up
Preferred solution: Full refund
Newburgh, New York
I have been scammed and have not opened an account with you.
I did not open an account with you. I have filed a police report. Please do not accept any money requests from me.
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