
Sendwave
Reviews and Complaints
Refund
Canceled just need my money back please please it's easy if someone will answer me
Making it difficult
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Verified ReviewerDelay in transaction
I send money to Kenya on 1/12/2024. Its been more than 24hrs and it has not been delivered yet.
When I make call there is no one answering. The chat messages are just repeating me on the same thing.
Can I get a refund on my money? Thanks
Felista
Preferred solution: Full refund
Because on money transfer it asks me to upload ID
It's asking me to upload my ID before I can transfer money is this a new rule. I have been with sendwave for many years I feel like I'm being scammed please let explain it to me I have never had problems sending money to Ghana period.
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Verified Reviewer |I sand to money to rrowg number
I tried to sand money to that person name
Kane Aminata phne number is 00223 ** ** ** **
and i make a mistake
I sand to 00223 ******** this is the rowg number
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Verified ReviewerChange my phone numbers so I can get a confirmation code
I tried to call them to send money I want to change the number but they hung up the phone
When I call back they wouldn't answer
Preferred solution: My old number changed because the verification code is going to the old number to change to my number that I have now 3054810251
User's recommendation: He's a different company this was an emergency
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed transfer
They are slow in communication especially when there is issues with their systems
I transferred funds to Kenya on 9/23/24 at around 3:40 pm. To date, the Sendwave app is just showing 'PROCESSING'. Your customer care number isn't working, and there has been no communication from your end.
- Failure to communicate when their system is experiencing delays
Preferred solution: Deliver product or service ordered
User's recommendation: Be informed that sendwave don't communicate when they have technical issues
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Verified Reviewer |Réclamation de remboursement
Bonjour j'avais envoyé de l'argent au Sénégal le 14 décembre et la personne n'avait pas de pièce d'identité pour récupérer l'argent du coup j'ai annulé la transaction c'était deux envois de 50 la même personne mais jusqu'à présent vous m'avez pas rembourser
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Verified ReviewerWant to cancel a transfer I made mistake
Marie Julien do not live in Haiti any more.
I would like to transfer it to 509 ** ** ** ** Jeff Joissaint .
Preferred solution: To transfer it to an other person

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Verified ReviewerResolved: Money problem
I send a money 20 october the person can't receive it in haiti plz send me my money back. Or call me ,let me know what happen about my money
Preferred solution: Full refund
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Verified Reviewer |Reclamo
Ho fatto un invio il 21 dicembre da 31 destinati a Dame Abdourakhmane DÈME Senegal
Fino oggi non è andata sempre vedo in collaborazione

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Verified ReviewerXAccount review
I have been using Sendwave to send money to the Philippines for some time. I transferred the app to another phone and had to start all over again.
When I began to send money, I was told that my account is being reviewed. That was more than a week ago, and until now I still cannot send money because you are still reviewing my account. How long do you guys take to review an account?
One year? I am upset with you guys; your customer service is unsatisfactory (basura!!!)
Preferred solution: SEND MONDY
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Verified Reviewer |I have sent £20 to Emmanuel Aruei and I want to confirm that he has received the amount.
I am not ready to write a review now, because I am busy at work. But, I will write a review after I finish with work.
In fact, I find send money through Sendwave faster and secure compared to other means of sending money to other people.
I have been sending money to my family members and relatives for decades using other companies. But, I found that sending money through Sendwave is more easier, faster and secure.
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Verified ReviewerNo helper when help is needed
Your system logged me out and I tried to get in but didn't succeed. I have been trying to call customer service and nobody is available to help.
- Nono
Preferred solution: To enroll back
User's recommendation: Costumer service is not good
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Verified ReviewerLoggin to account
I recently changed my phone number and have been trying to log into my account, but it won't let me. I have tried resetting my password, but it's still not working. I forgot my password.
Preferred solution: login help
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