Huntington Jlz
map-marker Atlanta, Georgia

Refund

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Canceled just need my money back please please it's easy if someone will answer me

Making it difficult

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Felista K Hzz

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Verified Reviewer

Delay in transaction

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I send money to Kenya on 1/12/2024. Its been more than 24hrs and it has not been delivered yet.

When I make call there is no one answering. The chat messages are just repeating me on the same thing.

Can I get a refund on my money? Thanks

Felista

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Loss:
$212

Preferred solution: Full refund

Jeyla Vau
map-marker Brooklyn, New York

Because on money transfer it asks me to upload ID

It's asking me to upload my ID before I can transfer money is this a new rule. I have been with sendwave for many years I feel like I'm being scammed please let explain it to me I have never had problems sending money to Ghana period.

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Geral Dub

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Verified Reviewer
| map-marker The Bronx, New York

I sand to money to rrowg number

I tried to sand money to that person name

Kane Aminata phne number is 00223 ** ** ** **

and i make a mistake

I sand to 00223 ******** this is the rowg number

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Michael E Dml

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Verified Reviewer

Change my phone numbers so I can get a confirmation code

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I tried to call them to send money I want to change the number but they hung up the phone

When I call back they wouldn't answer

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Preferred solution: My old number changed because the verification code is going to the old number to change to my number that I have now 3054810251

User's recommendation: He's a different company this was an emergency

John M Sjc

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Verified Buyer
|

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Verified Reviewer

Delayed transfer

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Contains 1 confidential file for company representatives
Updated by user Sep 28, 2024

They are slow in communication especially when there is issues with their systems

Original review Sep 25, 2024

I transferred funds to Kenya on 9/23/24 at around 3:40 pm. To date, the Sendwave app is just showing 'PROCESSING'. Your customer care number isn't working, and there has been no communication from your end.

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Loss:
$29
Pros:
  • Failure to communicate when their system is experiencing delays

Preferred solution: Deliver product or service ordered

User's recommendation: Be informed that sendwave don't communicate when they have technical issues

Mauriana Wxf

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Verified Reviewer
| map-marker La Rochelle, Nouvelle-Aquitaine

Réclamation de remboursement

Bonjour j'avais envoyé de l'argent au Sénégal le 14 décembre et la personne n'avait pas de pièce d'identité pour récupérer l'argent du coup j'ai annulé la transaction c'était deux envois de 50 la même personne mais jusqu'à présent vous m'avez pas rembourser

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Lilia A Jtl

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Verified Reviewer

Want to cancel a transfer I made mistake

Marie Julien do not live in Haiti any more.

I would like to transfer it to 509 ** ** ** ** Jeff Joissaint .

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Loss:
$100

Preferred solution: To transfer it to an other person

Resolved
Dahen J

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Verified Reviewer

Resolved: Money problem

I send a money 20 october the person can't receive it in haiti plz send me my money back. Or call me ,let me know what happen about my money

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Loss:
$300

Preferred solution: Full refund

Lynnda Gjb

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Verified Reviewer
| map-marker Reggio Emilia, Provincia Di Reggio Emilia

Reclamo

Ho fatto un invio il 21 dicembre da 31 destinati a Dame Abdourakhmane DÈME Senegal

Fino oggi non è andata sempre vedo in collaborazione

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Joseph D Hva

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Verified Reviewer

XAccount review

I have been using Sendwave to send money to the Philippines for some time. I transferred the app to another phone and had to start all over again.

When I began to send money, I was told that my account is being reviewed. That was more than a week ago, and until now I still cannot send money because you are still reviewing my account. How long do you guys take to review an account?

One year? I am upset with you guys; your customer service is unsatisfactory (basura!!!)

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Preferred solution: SEND MONDY

Nazia Isj

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Verified Reviewer
| map-marker Liverpool, Liverpool

I have sent £20 to Emmanuel Aruei and I want to confirm that he has received the amount.

I am not ready to write a review now, because I am busy at work. But, I will write a review after I finish with work.

In fact, I find send money through Sendwave faster and secure compared to other means of sending money to other people.

I have been sending money to my family members and relatives for decades using other companies. But, I found that sending money through Sendwave is more easier, faster and secure.

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Joyce A Oxx

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Verified Reviewer

No helper when help is needed

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Your system logged me out and I tried to get in but didn't succeed. I have been trying to call customer service and nobody is available to help.

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Pros:
  • Nono

Preferred solution: To enroll back

User's recommendation: Costumer service is not good

Nicolus O Lcc

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Verified Reviewer

Loggin to account

I recently changed my phone number and have been trying to log into my account, but it won't let me. I have tried resetting my password, but it's still not working. I forgot my password.

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Preferred solution: login help